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Business Solutions

Customer Service

Plan, execute and bill maintenance services
and repair operations with MARIProject

In professional services companies and industry, customer service is currently developing into one of the decisive success factors.

Professional services close the gap to development and production because the knowledge gained from maintenance and repair provides important information to improve the quality of the product.

The MARIProject Service Module in a nutshell

  • Use online ticketing system to record customers’ requests

  • Process small repair orders as well as long-term orders based on contracts

  • Build complex maintenance assignments for custom-made products with a service plan and checklists, including warehouse management of your spare parts and invoicing.

  • Optimize your processes in the customer service:
    • Keep costs within budget
    • Maintain optimal service to the customer
    • Share experience gained from maintenance and repair with your development team

CRM, Customer and Product data

  • All your customer data are stored in SAP Business One and available in MariProject.
  • The products manufactured for your customers are stored in the system, with details of the location as well as all components, spare and wear parts.
  • Access the data’s remotely from your notebook or tablet.

Order and planning management

  • Rely on stored product and customer information while planning orders.
  • Schedule dates and maintenance intervals, specify the duration of a service task and the planned technician.
  • Use the planned costs for the sales quotation.
  • Define check lists which can be used by the service staff on their mobile devices.
  • Have all activities documented on the spot by the technician: pictures, used material, check list, working hours and travel expenses.

Billing & Reporting

  • Bill you customers immediately upon completion of the service
  • Track the success of the customer service in daily up-to-the-minute reports.

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SAP Business One

Industry-specific ERP solutions

Take advantage of extensive industry-specific functionalities, best practices, and processes with tools designed for small and midsize businesses.

Business Solutions

Finance

Improve margins, reduce errors, and drive more profitable decision-making with a complete set of tools for streamlined financial operations.

Manufacturing, Production and Warehouse Management

Schedule manufacturing or production orders, simulate the planning and dispatch, monitor work. Control the movement, storage and accounting of materials and finished goods.

Integration & Subsidiaries

Work in a single environment to manage simultaneously different branches or companies. Integrate seamlessly with SAP running headquarters.

Integrated Project Management

Take full control of your project, from quotation, purchase and execution to final payment. Make efficient use of all resources and take advantage of real time project controlling with MARIProject.

Compliance

Use the perfectly fitting solution for regulatory compliance. Take advantage of a well-executed security model to pass SOX audits.

Customer Service

Plan, execute and bill maintenance services and repair operations with MARIProject.

Consumer Products

Align every aspect of your operations to the needs of consumers. Anticipate, plan, and manage demand for innovative consumer goods and products.

Manufacturing

Increase visibility into every aspect of your operations, effectively run daily operations, manage your production as well as your profitability.

Pharma & Life Sciences

Meet criteria and standards established for your field. Rationalize operations and deliver approved products to the market, while respecting the strict mandates of the industry.

Wholesale Distribution & Logistics

Improve demand planning, inventory and supply chain management. Run flexible and tightly integrated processes to achieve operations excellence.

Other industries

SAP Business One improves the control of all sorts of business processes. Processing times are shortened, supply chain costs and inventory costs shrink, customer focus and service are increased.